The New Supervisor

This course articulates into our postgraduate program.
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Undeniably, high performing supervisors can impact positively on overall staff performance. This specialised training focuses on the unique role of the new supervisor and introduces the fundamental skills-set required in these roles. Participants will not only break down common problems and share solutions, but build on their innate talents to lead and apply their practical skills. They will develop new ways to influence, convince and motivate people through coaching. Learn how to create and inspire powerful teams, so that they can become more than the sum of the individuals on those teams.

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Designed for

New supervisors, team leaders, leading-hands and frontline managers.

Course content

Understanding the workplace environment
The role of the supervisor
Core functions of supervisors
Developing a supervisor ‘mind-set’
Focussing on results
A ‘supervisory cycle’—building relationships, building a team, measuring team effectiveness, delegation, dealing with conflict
Focussing on quality outcomes
Some specific tools and techniques for quality control
Problem solving and decision making
Legal compliance requirements

Learning outcomes

Understand the meaning of supervision and appreciate its role in promoting and sustaining workplace performance
Identify expectations of the supervisor’s role and the core functions of effective supervision
Identify how to motivate employees to increase their productivity
Build a skills base of successful supervisory tools and techniques

Presenter

Lyn Hunter | Ken Salisbury | Richard Day | John Scotland | Andrea Witkin

Schedule

Please note that course fees are GST exempt.

State	City	Date	Fee (AUD $)		Availability
			Member Fee	Standard Fee
NSW	Sydney	06-07 May 2010	830	935	Yes