Negotiation Skills and Dispute Resolution

This course is no longer offered publicly. We can offer this course or any other courses in our suite, in-house. Please contact Chifley on 1300 CHIFLEY | 1300 244 353 for further information.

This course articulates into our postgraduate program.
Click the icon for more information.

In the scope of a manager's role, the ability to successfully resolve issues and to problem solve is vital. This course will work through problem-solving techniques and methods of communication, and how to apply them in the negotiation process. By using a series of negotiation role-plays to simulate practical experience, you will develop a greater understanding of your personal strengths, then how to apply those skills in negotiations.

Designed for

Anyone who wishes to develop the art of negotiation, or for managers who need to negotiate with employees, suppliers and customers.

Course content

Settings under which negotiations commonly occur
Provides an overview of when and where negotiations can occur.

20 steps in successful negotiations
Details the 20 steps to prepare and improve your likelihood of success in negotiations.

Effective meetings
Provides a guide and structure on running and participating in meetings to achieve the desired outcomes.

The process framework and guide for preparation
Summarises the 20 steps in successful negotiations into an easily understood three step framework.

Alternatives to negotiation
Describes occasions when a negotiated settlement is not part of the outcome of events.

Learning outcomes

• Understand negotiations and negotiation processes
• Familiarity with different negotiation strategies and tactics
• Enhanced communication and problem-solving skills
• Experience in real negotiations across a variety of subjects
• Greater confidence in approaching negotiations