Effective People Skills

This course articulates into our postgraduate program.
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In the modern work environment, team members and managers alike have an important role in building relationships and sharing information within teams. To build effective relationships and work with others to achieve results, you must develop a range of interpersonal and conflict management skills. Participants will practise active-listening and build their communication techniques, learning to use positive and assertive language to express themselves and manage conflict more effectively. This will give participants the skills to build constructive relationships by practising the right balance of assertiveness and empathy, whilst also maintaining a focus on the achievement of business outcomes.

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Designed for

Frontline managers, supervisors and team leaders who need to build effective relationships with others to achieve results and maintain networks within and outside the workplace.

Course content

Barriers to communication
Effective listening
Communicating assertively
Managing emotions
Dealing with conflict

Learning outcomes

Communicate information and ideas effectively
Understand communication processes
Improved communication, interpersonal and listening skills
Building trust in relationships
Managing conflict effectively
Dealing with emotions

Presenter

Ingrid Van der Woude | Lyn Hunter

Schedule

Please note that course fees are GST exempt.

There are no dates for this course currently.
If you wish to speak with our representatives, please contact us on
1300 CHIFLEY | 1300 244 353.