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Effective People Skills
This course articulates into our postgraduate program.
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In the modern work environment, team members and managers alike have an important role in building relationships and sharing information within teams. To build effective relationships and work with others to achieve results, you must develop a range of interpersonal and conflict management skills. Participants will practise active-listening and build their communication techniques, learning to use positive and assertive language to express themselves and manage conflict more effectively. This will give participants the skills to build constructive relationships by practising the right balance of assertiveness and empathy, whilst also maintaining a focus on the achievement of business outcomes.
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Designed for
Frontline managers, supervisors and team leaders who need to build effective relationships with others to achieve results and maintain networks within and outside the workplace.
Course content
- Barriers to communication
- Effective listening
- Communicating assertively
- Managing emotions
- Dealing with conflict
Learning outcomes
- Communicate information and ideas effectively
- Understand communication processes
- Improved communication, interpersonal and listening skills
- Building trust in relationships
- Managing conflict effectively
- Dealing with emotions
Presenter
Ingrid Van der Woude | Lyn Hunter
Schedule
Register now | Download an enrolment form
Please note that course fees are GST exempt.
| State | City | Date | Fee (AUD $) | Availability | |
| Member Fee | Standard Fee | ||||
| NSW | Sydney | 13-14 Apr 2010 | 830 | 935 | Yes |
| VIC | Melbourne | 13-14 May 2010 | 830 | 935 | Yes |