Effective People Skills

This course articulates into our postgraduate program.
Click the icon for more information.

In the modern work environment, team members and managers alike have an important role in building relationships and sharing information within teams. To build effective relationships and work with others to achieve results, you must develop a range of interpersonal and conflict management skills. Participants will practise active-listening and build their communication techniques, learning to use positive and assertive language to express themselves and manage conflict more effectively. This will give participants the skills to build constructive relationships by practising the right balance of assertiveness and empathy, whilst also maintaining a focus on the achievement of business outcomes.

Click here for availability | Register now | Download an enrolment form

Designed for

Frontline managers, supervisors and team leaders who need to build effective relationships with others to achieve results and maintain networks within and outside the workplace.

Course content

• Barriers to communication
• Effective listening
• Communicating assertively
• Managing emotions
• Dealing with conflict

Learning outcomes

• Communicate information and ideas effectively
• Understand communication processes
• Improved communication, interpersonal and listening skills
• Building trust in relationships
• Managing conflict effectively
• Dealing with emotions

Presenter

Ingrid Van der Woude / John Scotland / Rob Caroline

Schedule

Register now | Download an enrolment form

State	City	Date	Fee (AUD $)		Availability
			Member Fee	Standard Fee
NSW	Sydney	30 Sep to 01 Oct 2008	830	935	Yes
NSW	Sydney	27-28 Apr 2009	830	935	Yes
QLD	Brisbane	02-03 Oct 2008	830	935	Yes
QLD	Brisbane	13-14 May 2009	830	935	Yes
SA	Adelaide	04-05 Mar 2009	830	935	Yes
VIC	Melbourne	03-04 Dec 2008	830	935	Yes
VIC	Melbourne	29-30 Apr 2009	830	935	Yes
WA	Perth	06-07 Apr 2009	830	935	Yes