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Resources

EFFECTIVE COMMUNICATION, NEGOTIATION AND MEDIATION

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INTRODUCTION

This unit assumes some understanding of effective communication skills, and will build on these to explore approaches to effectively managing and resolving conflict.

The unit will cover:

  • Analysing the nature and causes of conflict
  • An assessment of personal styles of responding to conflict
  • Approaches to resolving conflict with a focus on negotiation and mediation
  • Practical application, for example through role play, in relation to managing and resolving conflict between members of the public, developers, and planning authorities in relation to development applications as well as policy and strategic planning processes.
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UNIT OUTCOMES

At the completion of this unit, participants should be able to:

  • Gained an understanding of, and the ability to analyse, the causes of a conflict and appropriate ways of addressing these
  • Reflected on personal styles (including your own) of responding to conflict
  • Learnt about various approaches to resolving conflicts with a focus on principled negotiation and mediation
  • Explored and practised skills required for effective negotiation and mediation
  • Reflected on the practical application of conflict resolution processes in your workplace.

DELIVERY METHODOLOGY

There is a combination of presentation, discussion, individual reflection and group activity around case studies.

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FEES


Delivery PIA members Others
Face-to-Face delivery $675 per head $800 per head
Online delivery $550 per head $600 per head

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FACE-TO-FACE SCHEDULE


DateLocationBooking Deadline
04-05 Sep 2008Dubbo 14 Aug 2008
13-14 Oct 2008Brisbane 22 Sep 2008
27-28 Oct 2008Newcastle 06 Oct 2008
13-14 Nov 2008Perth 23 Oct 2008
27-28 Nov 2008Hobart 06 Nov 2008

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ONLINE SCHEDULE


Date Booking Deadline
03 - 16 Mar 2008 11 Feb 2008
21 Jul - 3 Aug 2008 30 Jun 2008
29 Sep - 12 Oct 2008 08 Sep 2008