EFFECTIVE COMMUNICATION, NEGOTIATION AND MEDIATION

INTRODUCTION
UNIT OUTCOMES
FEES
FACE-TO-FACE SCHEDULE
ONLINE SCHEDULE

INTRODUCTION

This unit assumes some understanding of effective communication skills, and will build on these to explore approaches to effectively managing and resolving conflict.

The unit will cover:

Analysing the nature and causes of conflict
An assessment of personal styles of responding to conflict
Approaches to resolving conflict with a focus on negotiation and mediation
Practical application, for example through role play, in relation to managing and resolving conflict between members of the public, developers, and planning authorities in relation to development applications as well as policy and strategic planning processes.

UNIT OUTCOMES

At the completion of this unit, participants should be able to:

Gained an understanding of, and the ability to analyse, the causes of a conflict and appropriate ways of addressing these
Reflected on personal styles (including your own) of responding to conflict
Learnt about various approaches to resolving conflicts with a focus on principled negotiation and mediation
Explored and practised skills required for effective negotiation and mediation
Reflected on the practical application of conflict resolution processes in your workplace.

DELIVERY METHODOLOGY

There is a combination of presentation, discussion, individual reflection and group activity around case studies.

FEES

Delivery	PIA members	Others
Face-to-Face delivery	$750 per head	$899 per head
Online delivery	$650 per head	$749 per head

FACE-TO-FACE SCHEDULE

Date	Location	Booking Deadline
07-08 Jun 2010	Canberra	17 May 2010
15-16 Jul 2010	Sydney	24 Jun 2010
05-06 Oct 2010	Sydney	13 Sep 2010
07-08 Oct 2010	Melbourne	16 Sep 2010
11-12 Oct 2010	Brisbane	20 Sep 2010
02-03 Dec 2010	Adelaide	11 Nov 2010

ONLINE SCHEDULE

Date	Booking Deadline
5 - 19 Apr 2010	15 Mar 2010
19 Jul - 2 Aug 2010	28 Jun 2010
13 - 27 Sep 2010	23 Aug 2010
6 - 20 Dec 2010	15 Nov 2010