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Resources

EFFECTIVE COMMUNICATION, NEGOTIATION AND MEDIATION

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INTRODUCTION

This unit assumes some understanding of effective communication skills, and will build on these to explore approaches to effectively managing and resolving conflict.

The unit will cover:

  • Analysing the nature and causes of conflict
  • An assessment of personal styles of responding to conflict
  • Approaches to resolving conflict with a focus on negotiation and mediation
  • Practical application, for example through role play, in relation to managing and resolving conflict between members of the public, developers, and planning authorities in relation to development applications as well as policy and strategic planning processes.
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UNIT OUTCOMES

At the completion of this unit, participants should be able to:

  • Gained an understanding of, and the ability to analyse, the causes of a conflict and appropriate ways of addressing these
  • Reflected on personal styles (including your own) of responding to conflict
  • Learnt about various approaches to resolving conflicts with a focus on principled negotiation and mediation
  • Explored and practised skills required for effective negotiation and mediation
  • Reflected on the practical application of conflict resolution processes in your workplace.

DELIVERY METHODOLOGY

There is a combination of presentation, discussion, individual reflection and group activity around case studies.

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FEES


Delivery PIA members Others
Face-to-Face delivery $675 per head $800 per head
Online delivery $550 per head $600 per head

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FACE-TO-FACE SCHEDULE


DateLocationBooking Deadline
02-03 Jul 2009Sydney 11 Jun 2009
30-31 Jul 2009Adelaide 09 Jul 2009
20-21 Aug 2009Brisbane 30 Jul 2009
31 Aug to 01 Sep 2009Bendigo 10 Aug 2009
24-25 Sep 2009Newcastle 03 Sep 2009
15-16 Oct 2009Launceston 24 Sep 2009
16-17 Nov 2009Melbourne 26 Oct 2009
07-08 Dec 2009Sydney 16 Nov 2009

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ONLINE SCHEDULE


Date Booking Deadline
23 Mar - 5 Apr 2009 2 March 2009
4 - 17 May 2009 13 April 2009
14 - 27 Sep 2009 24 August 2009
7 - 20 Dec 2009 16 November 2009