This unit assumes some understanding of effective communication skills, and will build on these to explore approaches to effectively managing and resolving conflict.
The unit will cover:
At the completion of this unit, participants should be able to:
There is a combination of presentation, discussion, individual reflection and group activity around case studies.
| Delivery | PIA members | Others |
| Face-to-Face delivery | $675 per head | $800 per head |
|---|---|---|
| Online delivery | $550 per head | $600 per head |
| Date | Location | Booking Deadline |
| 02-03 Jul 2009 | Sydney | 11 Jun 2009 |
| 30-31 Jul 2009 | Adelaide | 09 Jul 2009 |
| 20-21 Aug 2009 | Brisbane | 30 Jul 2009 |
| 31 Aug to 01 Sep 2009 | Bendigo | 10 Aug 2009 |
| 24-25 Sep 2009 | Newcastle | 03 Sep 2009 |
| 15-16 Oct 2009 | Launceston | 24 Sep 2009 |
| 16-17 Nov 2009 | Melbourne | 26 Oct 2009 |
| 07-08 Dec 2009 | Sydney | 16 Nov 2009 |
| Date | Booking Deadline |
| 23 Mar - 5 Apr 2009 | 2 March 2009 |
| 4 - 17 May 2009 | 13 April 2009 |
| 14 - 27 Sep 2009 | 24 August 2009 |
| 7 - 20 Dec 2009 | 16 November 2009 |