Building Client Relationships

This course is no longer offered publicly. We can offer this course or any other courses in our suite, in-house. Please contact Chifley on 1300 CHIFLEY | 1300 244 353 for further information.

This course articulates into our postgraduate program.
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The ability to build relationships and to work effectively with different personality types is vital to the success of any sales or customer focussed organisation. 'Building Client Relationships' focuses on methods and techniques to build sales, retain business, make good first impressions and increase referrals by developing and maintaining effective one-on-one relationships with clients.

Designed for

Account managers, client relationship managers, senior business managers and executives.

Course content

• Define good and bad client relationships
• The business and personal results of developing effective, long-term customer relationships
• The long term effects and investment decisions of building relationships
• Establish first contact and create high impact first impressions
• Identify needs through appropriate questioning techniques and tools
• Build confidence and trust

Learning outcomes

• Explain the characteristics of client relationships and their development
• Determine the reasons for and benefits of building a relationship with a client
• Develop an individual client loyalty program