Building Client Relationships

This course articulates into our postgraduate program.
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The ability to build relationships and to work effectively with different personality types is vital to the success of any sales or customer focussed organisation. 'Building Client Relationships' focuses on methods and techniques to build sales, retain business, make good first impressions and increase referrals by developing and maintaining effective one-on-one relationships with clients.

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Designed for

Account managers, client relationship managers, senior business managers and executives.

Course content

• Define good and bad client relationships
• The business and personal results of developing effective, long-term customer relationships
• The long term effects and investment decisions of building relationships
• Establish first contact and create high impact first impressions
• Identify needs through appropriate questioning techniques and tools
• Build confidence and trust

Learning outcomes

• Explain the characteristics of client relationships and their development
• Determine the reasons for and benefits of building a relationship with a client
• Develop an individual client loyalty program

Presenter

Gerald Pauschmann

Schedule

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State	City	Date	Fee (AUD $)		Availability
			Member Fee	Standard Fee
NSW	Sydney	15-16 Apr 2009	830	935	Yes
QLD	Brisbane	02-03 Apr 2009	830	935	Yes
SA	Adelaide	06-07 Nov 2008	830	935	Yes
VIC	Melbourne	19-20 Nov 2008	830	935	Yes
VIC	Melbourne	05-06 May 2009	830	935	Yes